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CardFrame is a small operation, so mail reaches a person rather than a ticket queue. Corrections are welcome and acted on.
[TODO: support email address]
Please include the game and the exact card name — with 123,659 printings in the catalogue, “the foil one” narrows it down less than you would hope.
Tell us the card, the set and the price you think it should be. Prices come from TCGplayer's market figure and refresh nightly, so a card that just spiked can lag by a day — but a number that is wildly off usually means a card is matched to the wrong printing, and that we can fix.
The catalogue is rebuilt from a full scrape rather than updated continuously, so a brand-new set can take a while to appear. Send the set name and we will tell you where it is in the queue.
The most useful report is the card you were holding and what the app said instead. The app has a feedback option built in, which sends this along with the app version automatically.
Requests about personal data, takedowns and anything else legal go to the same address. See the privacy policy for what the site actually stores.
The app’s built-in feedback attaches the app version and the device, which is usually the difference between a fixable report and a guess.
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